We help small and mid-sized teams turn inconsistent processes into reliable outcomes.
You're buried in the day-to-day.
The business runs on you, not systems. We build the infrastructure that gives you your time back.
Revenue is up. Your operations can't keep pace.
Growth is exposing gaps in your processes. We build the systems that scale with you — before the cracks become crises.
The team is busy. The margins aren't moving.
Output doesn't match effort and the numbers show it. We find what's leaking — and fix it for good.
What We Do
From audit to outcomes.
Every engagement starts with diagnosis. Where you go from there depends on the depth of the problem.
01
Operations Audit
A 90-minute deep dive into your workflows. We map every process, score it by time cost and waste, and hand you a prioritised roadmap — specific to your business, delivered in 24 hours.
Fix the workflow, then automate it. We redesign broken processes into clean, documented systems — then deploy AI tools connected to your existing stack. No migration. No disruption.
$2,000–8,000 · project-based
03
Fractional COO
For businesses that need operational leadership — not just implementation. We embed as your fractional COO: owning performance, building systems for scale, working alongside your team.
$2,000–5,000 · monthly
Not sure where your biggest inefficiency is?
That's exactly what the diagnostic is for. 30 minutes. We'll find it.
Every engagement starts with diagnosis. Where we go from there depends on the size of the problem — and how deeply you want to solve it.
Tier 01
Operations Audit
$500–750 one-time
Entry point
A 90-minute deep dive into your operations. We map your workflows, score them by time cost and waste, and deliver a prioritised roadmap — fix this first, automate this second, leave this alone. Specific to your business. The fee credits toward implementation if you move forward.
Full workflow mapping session
Time and cost analysis
Tool compatibility scan
Readiness scorecard
Detailed implementation roadmap
Credited toward Tier 2
Tier 02
Process & AI Implementation
$2,000–8,000 project
Core engagement
We take the audit findings and execute. Broken processes get redesigned into clean, documented workflows. Those workflows get automated using AI — primarily Claude by Anthropic — connected to the tools you already use. Setup, integration, staff training, and 30 days of post-launch support included.
Process redesign before automation
AI tool setup and integration
Connects to your existing stack
Custom workflows beyond pre-built
Team training session
SOPs and documentation
KPI framework setup
30-day post-launch support
Tier 03
Fractional COO
$2,000–5,000/month
Senior engagement
For businesses that need operational leadership, not just implementation. We embed as your fractional COO — taking ownership of operational performance, building systems to support scale, and working alongside your leadership team. This is not a maintenance retainer. It is ongoing operational leadership, delivered through AI.
Monthly operations review
KPI monitoring and reporting
Quarterly process improvement sprint
AI scaling as you grow
Strategic ops advisory
Priority response and access
Our approach
Every engagement follows the same sequence. The difference between tiers is how deep we go and how long we stay.
Step 01
Diagnose
Map every significant workflow. Measure time costs. Identify failure points, bottlenecks, and manual work that shouldn't exist.
Operations audit
Step 02
Redesign
Fix the process before automating it. Eliminate unnecessary steps, clarify ownership, build SOPs your team will actually follow.
Process engineering
Step 03
Automate
Deploy AI tools — primarily Claude by Anthropic — connected to your existing stack. Automations built on clean processes worth running.
Claude + AI tooling
Step 04
Support
Monitor, fix, and expand. As your business grows and changes, your systems evolve with it. Nothing gets left to go stale.
Retainer or fractional
Every engagement starts with a conversation.
30 minutes. We ask questions, listen, and tell you what we see. No pitch.
30 minutes. We listen, ask the right questions, and tell you what we see. No pitch.
What happens on the call
We ask questions, listen, and tell you what we see. No agenda, no pressure. You'll leave with a clearer picture of your operations — whether we work together or not.
Location
Toronto, Ontario, Canada
Email
ullas.prakasan@plugsolutions.ai
Response time
Within one business day
Anthropic PartnerOperations & AI ConsultingToronto, ONSmall business specialist
You're booked in.
We'll confirm your call time within one business day.